This page is your resource for the top most commonly asked questions. Start by viewing and printing "I have my Oils Now What + Favourite recipes?"


    Live Chat hours with customer service - open from 8am-10pm MDT (Mountain Day Time)

    M-F and 9am-2pm


    NZ Market:

    dōTERRA New Zealand Pty Ltd.
    Level 33, ANZ Centre 23-29 Albert Street
    Auckland New Zealand 1010

    Auckland 09 801 5137
    Christchurch 03 288 0011
    Hamilton 07 788 0058
    Hawkes Bay 06 888 7008
    Wellington 04 974 7562


    Doterra Catalog/Product Guide:



    US Market: - 0800 411 8151

    Live Chat hours with customer service - open from 8am-10pm MDT (Mountain Day Time)

    M-F and 9am-2pm


    email service@doterra.com (email is
    not the quickest way to get a response)


    Doterra Catalog/Product Guide:



    View and print our Top 13 Oils Introductory Guide E-book https://uploads.strikinglycdn.com/files/bae2cb02-cb76-4864-add5-f4fe4cc461f3/Shareable Full Guide Starter Guide - Top 13 2.0.pdf?id=188744



    Below you will find the following resources:


    1. I am new to oils...help! What do I do next?! Easy as 1-2-3
    2. How to make roller, spray, veggie cap, use diffuser
    3. How do I order next? LRP (Rewards Monthly Ordering - Wellness Box)
    4. Safety and Photosensitivity
    5. I want to host a class & get free stuff. How?
    6. How to save even more with secret LRP deals
    7. Oil usage guide - what is safe?
    8. Educational Videos
    9. Jackson, age 12, tells you what he uses video
    10. Sharing & Building doTERRA
    11. Which plastics are safe?
    12. How to redeem POINTS
    13. I want to help someone get oils...how do I do that?
    14. How to take the LLV - Lifelong Vitality Essential Oil Supplements
    15. Return Policy
    16. I helped some friends enroll and I got $ from doTERRA - what for? How do I get more

    thank you $. doTERRA Compensation
    17. I Enrolled someone, now what?
    18. Safety Myths debunked (Allergic to oils?, Lavender & Boys Breasts, Peppermint &

    Eucalyptus for children, Do Oils Expire)
    19. How to Care for Diffusers
    20. Are doTERRA Oils Organic?


    Thank you so much for helping your friends and family begin their journey to wellness with Doterra!

    Julie Rowlands

    Doterra Wellness Advocate

    Health and Wellness Coach


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