New Customer FAQs

Welcome!

Start here...

This page is your resource for the top most commonly asked questions.

Start by viewing and printing "I have my Oils Now What + Favourite recipes?"

Member Services

For all order enquiries, commissions questions and general support.

Mon: 4:00pm - 10:00pm (NZST)
Tues - Fri: 11:00am - 8:00pm (NZST)
Sat-Sun: Closed

Member Services Contact Information

Phone: 0800 466 815
Email: newzealand@doterra.com

Doterra Catalog/Product Guide:

US Market: - 0800 411 8151

Live Chat hours with customer service - open from 8am-10pm MDT (Mountain Day Time)M-F and 9am-2pm

email service@doterra.com (email is not the quickest way to get a response)

Doterra Catalog/Product Guide:

Print and view the FREE Ebook

Below you will find the following resources:

1. I am new to oils...help! What do I do next?! Easy as 1-2-3

2. How to make roller, spray, veggie cap, use diffuser

3. How do I order next? LRP (Rewards Monthly Ordering - Wellness Box)

4. Safety and Photosensitivity

5. I want to host a class & get free stuff. How?

6. How to save even more with secret LRP deals

7. Oil usage guide - what is safe?

8. Educational Videos9. Jackson, age 12, tells you what he uses video

10. Sharing & Building doTERRA

11. Which plastics are safe?12. How to redeem POINTS

13. I want to help someone get oils...how do I do that?

14. How to take the LLV - Lifelong Vitality Essential Oil Supplements

15. Return Policy

16. I helped some friends enroll and I got $ from doTERRA - what for? How do I get more thank you $. doTERRA Compensation

17. I Enrolled someone, now what?

18. Safety Myths debunked (Allergic to oils?, Lavender & Boys Breasts, Peppermint &Eucalyptus for children, Do Oils Expire)

19. How to Care for Diffusers

20. Are doTERRA Oils Organic?

Thank you so much for helping your friends and family begin their journey to wellness with Doterra!

Sincerely

Julie Rowlands

Doterra Wellness Advocate

Health and Wellness Coach