New Customer FAQs
You've got questions...we've got answers!
Welcome!
Start here...This page is your resource for the top most commonly asked questions.
Start by viewing and printing "I have my Oils Now What + Favourite recipes?"
Member Services
For all order enquiries, commissions questions and general support.
Monday: 2.00pm - 8.00pm (NZST)
Tuesday - Friday: 8.00am - 8.00pm (NZST)
Saturday: 11.00am - 4.00pm (NZST)Chat Line only:
Monday: 2.00pm - 10.00pm (NZST)
Tuesday - Friday: 8:00am - 10.00pm (NZST)
Saturday: 11.00am - 4.00pm (NZST)Doterra Catalog/Product Guide:
US Market: - 0800 411 8151
Live Chat hours with customer service - open from 8am-10pm MDT (Mountain Day Time)M-F and 9am-2pm
email service@doterra.com (email is not the quickest way to get a response)
Doterra Catalog/Product Guide:
Print and view the FREE EbookShareable Full Guide Starter Guide - Top 13 2.0.pdf?id=188744
Below you will find the following resources:
1. I am new to oils...help! What do I do next?! Easy as 1-2-3
2. How to make roller, spray, veggie cap, use diffuser
3. How do I order next? LRP (Rewards Monthly Ordering - Wellness Box)
4. Safety and Photosensitivity
5. I want to host a class & get free stuff. How?
6. How to save even more with secret LRP deals
7. Oil usage guide - what is safe?
8. Educational Videos9. Jackson, age 12, tells you what he uses video
10. Sharing & Building doTERRA
11. Which plastics are safe?12. How to redeem POINTS
13. I want to help someone get oils...how do I do that?
14. How to take the LLV - Lifelong Vitality Essential Oil Supplements
15. Return Policy
16. I helped some friends enroll and I got $ from doTERRA - what for? How do I get more thank you $. doTERRA Compensation
17. I Enrolled someone, now what?
18. Safety Myths debunked (Allergic to oils?, Lavender & Boys Breasts, Peppermint &Eucalyptus for children, Do Oils Expire)
19. How to Care for Diffusers
20. Are doTERRA Oils Organic?
Thank you so much for helping your friends and family begin their journey to wellness with Doterra!
Sincerely
Julie Rowlands
Doterra Wellness Advocate
Health and Wellness Coach
Questions or Comments?
You will be contacted within 24 hours.
Julie Rowlands Coaching Ltd © 2022
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Please note - The statements found throughout this website have not been evaluated by the Therapeutic Goods Australia. The products mentioned are not intended to diagnose, treat, cure, or prevent any disease.